We are always looking for insightful case studies that feed the minds of our clients with things that they could do with Salesforce.
Take Sureflap, for example. This fantastic case study is fuelled by one company’s mission to create happy clients by improving the lives of the pet they love.
It’s a case study and a Salesforce SME success story that puts a smile on your face, and that gets you thinking: “What if…”
How owners can improve the lives of their pets, with Salesforce
Cats’ appeal is great for creativity, but this team has been utterly pragmatic when it comes to Salesforce use.
Sureflap uses both Service Cloud and Marketing Cloud. Contact details take on a new bit of information when both pets and pet owners are involved. When they open Service Cloud, the agent can see the whole customer – pet owner story. Marketing Cloud is used to communicate with both the trade as well as with end customers.
This story is one of excellent customer service, the human story, and IoT; It’s about how owners can improve the lives of their pets.
Plus, the company uses Chatter for internal communication, which greatly reduced the amount of email you usually get.
Case Study Video
This video tells the story in detail.
Get ROI with Salesforce
Since Sureflap implemented Salesforce the business has grown over 40x.
Isn’t it time you spoke to us about how you too can take advantage of Salesforce.