Salesforce buys MapAnything, was announced today. Our consulting minds immediately go to think ‘How can that revolutionise Service Delivery’? It’s an excellent strategic move, as MapAnything integrates map-based visualization, asset tracking and route optimization to drive efficiency for field sales and service teams and deliver a better customer experience. As we have seen from our […]
What are Einstein Bots and why should you care?
Yes. What exactly are they, Einstein bots? Generally speaking, a bot is an autonomous program on the internet that interacts with clients, users, or systems. Think of it as a computer chess player. A ‘person’ to learn a new language with, online. Or an online customer service rep (chatbot) to sort getting your faulty new shoes […]
Salesforce for Events & Membership – Implementation Success Guide
Getting ready to implement a Salesforce Events & Membership Software solution? Set your organisation up for success following our 5 implementation tips. If you manage an association, club or events company, and are looking for management solution, your first step is to decide on the members and event management platform that is best for you. […]
Guide to Salesforce and its Community Events in 2019
Is there such a thing as a Complete Guide to Salesforce and Salesforce Community Events in 2019? New events popping up all the time. That’s why I’ll update this post throughout the year. You can now plan for attending for many events today. There are a few different kind of Salesforce events, many are annually […]
What lies ahead in 2019 – Salesforce roadmap in 4 min videos
For us at CloudAnalysts, Salesforce implementation consultants who like to be at the forefront of delivering customer-centricity, — for us, the best of Dreamforce 2018 means a formidable step ahead into the future (2019 and beyond), particularly with Einstein Voice and Customer 360. Best of Dreamforce 2018: Learn the details here and get ready. Your […]
Salesforce Case Study – Healthcare Service Cloud
Industry Country Salesforce Service Cloud Salesforce Integration Healthcare UK Cases, Knowledge, LiveMessage, LiveAgent++ Pardot Marketing Automation Case Study – Healthcare Salesforce Service Cloud with Pardot Marketing Automation – Solution to Patient Communication Challenges in IVF Clinics OUR HEALTHCARE CLIENT A true pioneer and industry leader in Natural & Mild IVF, our […]
Salesforce Einstein 101 – all about Artificial Intelligence
We were thrilled with our last Brighton User Group event on Salesforce Einstein 101 ! Sanjay Pradhan, Principal Solutions Engineer, and his colleague Simon Cook, Principal Platform Solution Engineer – both at Salesforce – gave a dazzling presentation, answering questions like: What is Salesforce Einstein? What are the benefits for Sales, Services and Marketing? What does […]
Integrate QuickBooks Online with Salesforce Service Cloud
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service contract payments. The other is for any company where customers file support cases regarding […]
